At Savvy Star Travels – kooknoot.in, we strive to provide a seamless and satisfying travel booking experience. However, we understand that plans can change, and refunds may become necessary. This Refund Policy outlines the terms and conditions related to refunds for bookings made through our platform.
1. General Refund Policy
- Refund eligibility is subject to the terms and conditions of the respective service providers (e.g., airlines, hotels, tour operators).
- Refund requests must be submitted through our customer support team at savvystartravels@gmail.com.
- Processing times for refunds may vary depending on the service provider and payment method.
2. Cancellations by Customers
- Customers must review the cancellation and refund policies of the specific service provider before making a booking.
- Some bookings may be non-refundable or subject to cancellation fees.
- Refund amounts will be calculated based on the provider's cancellation terms.
3. Cancellations by Service Providers
- If a booking is canceled by the service provider (e.g., flight cancellation, hotel closure), customers are entitled to a refund or alternative arrangements as per the provider's policy.
- Savvy Star Travels will assist in facilitating the refund process wherever possible.
4. Refund Processing Time
- Refunds may take 7–14 business days to reflect in your original payment method.
- Delays in refund processing may occur due to bank or payment gateway policies.
5. Non-Refundable Scenarios
- No-shows or failure to meet check-in requirements.
- Partially used services (e.g., incomplete tours, partially used hotel stays).
- Any bookings clearly marked as non-refundable at the time of purchase.
6. Refund Method
- Refunds will be processed using the original payment method.
- In cases where refunds cannot be returned via the original method, we will coordinate alternative arrangements directly with the customer.
7. Contact Us
For any refund-related inquiries, please reach out to us at:
Email: savvystartravels@gmail.com
By using our website and services, you agree to the terms outlined in this Refund Policy.
